Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes! We offer free shipping on orders $75 and over within the United States. 

How long does shipping take?
Most orders are delivered within 5-8 business days via economy shipping. We also offer standard (3-4 business days) and express (1-2 business days) shipping options at checkout.

What are your shipping rates?
• Orders $75+: FREE
• Economy (5-8 days): Starting at $7.50
• Standard (3-4 days): Starting at $7.50
• Express (1-2 days): $12.00

Orders & Returns

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

What is your return policy?
We want you to love your purchase! Please review our return policy page for complete details on returns and exchanges.

Products

How do I care for my pet sweater?
We recommend hand washing in cold water and laying flat to dry to maintain the quality and fit of your pet's sweater.

How do I choose the right size?
Please refer to the size chart on each product page. Measure your pet and compare to our sizing guide for the best fit.

Contact Us

How can I reach you?
You can chat with us directly using the chat icon on our website, or email us for any questions about your order.